Chapter 1 operations and productivity
Henry Ford is known as the Father of Scientific Management.
False Global company profile, easy 3. True What is operations management? True Where are the OM jobs?
Productivity challenge in operations management
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function. An example of a "hidden" production function is money transfers at banks. True Why study OM, easy 7. False The heritage of operations management, easy False Global company profile, easy 3. Hard Rock performs all 10 of the decisions as well, only with a more service-sector orientation. Manufacturing now constitutes the largest economic sector in postindustrial societies. Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives. Customer interaction is often high for manufacturing processes, but low for services. This case can also be used to introduce some of the techniques and concepts of OM. In fact, Hard Rock managers begin with productivity standards and staff to achieve those levels. Productivity is more difficult to improve in the service sector. Each of the 10 decisions discussed in Question 1 can be addressed with a tangible product like an automobile. False What operations managers do, easy Henry Ford is known as the Father of Scientific Management.
True What operations managers do, easy 8. Each of these is discussed in the solution to the Hard Rock Cafe case.
In the past half-century, the number of people employed in manufacturing has more or less held steady, but each manufacturing employee is manufacturing about 20 times as much. The calculation is how many meals prepared over how many hours spent preparing them.
True Why study OM, easy 7.
Operations management heizer chapter 2 ppt
False The productivity challenge, easy The talents may be those of an engineer or operations manager rather than a chef, but the task is the same. False The productivity challenge, moderate One reason to study operations management is to learn how people organize themselves for productive enterprise. An example of a "hidden" production function is money transfers at banks. How are the 10 decisions of OM different when applied by the operations manager of a production process such as Frito-Lay than when applied by a service organization such as Hard Rock Cafe? Document requirements in terms of services desired supply needs, preprinted waybills, package weights, pickup and drop-off requirements should all be considered. Each of these is discussed in the solution to the Hard Rock Cafe case. This case can also be used to introduce some of the techniques and concepts of OM. True Where are the OM jobs? False What operations managers do, easy 9. Difficult perhaps, but doable. Contracts for meat and poultry are signed 8 months in advance. True The productivity challenge, moderate False The heritage of operations management, easy
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